Privacy Policy — How jlibet Collects, Uses, and Protects Your Personal Data

jlibet collects personal information from you in order to provide, maintain, and improve our gambling platform, comply with our legal and regulatory obligations, and deliver a safe and personalised experience to every player. We collect information through several channels: directly from you when you register or interact with the platform, automatically through your use of our website, and occasionally from verified third-party sources for identity verification purposes.

Information You Provide Directly:

• Registration Data: Full legal name, date of birth, email address, mobile phone number, and a username and password of your choosing.
• Identity Verification (KYC) Documents: Copies of your National Identity Card (NID), passport, driver's licence, or other government-issued identification submitted during account verification.
• Address Verification: Utility bills, bank statements, or similar documents confirming your residential address in Bangladesh.
• Financial Information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) used for deposit and withdrawal processing. We do not store full card numbers or mobile wallet PINs.
• Communications: Records of your correspondence with jlibet's support team via email or live chat, including the content of messages, timestamps, and any documentation you attach.
• Responsible Gaming Preferences: Any deposit limits, time-out requests, or self-exclusion instructions you submit through your account settings or to our support team.

Information Collected Automatically:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited, games played, session duration, betting history, wagering patterns, bonus claims, and navigation paths through the jlibet platform.
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar technologies as described in the Cookies section of this policy.
• Transaction Logs: A full record of every deposit, withdrawal, bet placement, game result, and balance adjustment associated with your account, retained for audit and dispute resolution purposes.

All information you provide must be accurate and kept up to date. If any of your personal details change — for example, if you switch your primary mobile wallet from bKash to Nagad, or if you move to a new address in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — you are responsible for updating your account information promptly. Inaccurate or outdated information may delay withdrawals or trigger additional verification checks.

jlibet uses the personal information we collect for specific, clearly defined purposes. We do not process your data for purposes that are incompatible with those listed below. The following table summarises the primary purposes for which your data is used and the legal basis for each.

Marketing Communications: jlibet will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or through your account settings. You may withdraw your consent at any time by updating your notification preferences in your account or by contacting our support team at [email protected]. Opting out of marketing communications does not affect your ability to receive transactional notifications, which are sent as a necessary part of operating your account.

Automated Decision-Making: jlibet uses automated processes to flag accounts for review based on patterns consistent with fraud, bonus abuse, or underage gambling. Where an automated flag results in a restriction to your account, you have the right to request a manual review by a member of our compliance team. To exercise this right, contact us at [email protected].

jlibet does not sell, rent, or trade your personal data to any external party for commercial or marketing purposes. We may, however, share your information with a limited set of trusted third parties where it is necessary to deliver our services or comply with our legal obligations. All third parties with whom jlibet shares data are contractually required to handle that data securely and only for the specific purpose for which it was disclosed.

Categories of Third Parties We May Share Data With:

• Payment Processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) receive the financial and identity information necessary to process your transactions. These providers are bound by their own regulatory obligations and data protection requirements.
• Identity Verification Providers: Third-party KYC and age-verification services may process copies of your identity documents on our behalf to confirm your eligibility to use the jlibet platform.
• Game Content Providers: Licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a limited set of technical session identifiers required to deliver their games through the jlibet platform. These providers do not receive your full personal profile or financial details.
• IT and Hosting Providers: Cloud infrastructure and server hosting partners store and process data on jlibet's behalf under strict data processing agreements. These providers have no independent right to use your data beyond the services they provide to us.
• Fraud Prevention and Security Services: Specialised cybersecurity and fraud analytics firms may process device data, IP addresses, and transaction patterns to help jlibet identify and prevent fraudulent activity.
• Legal and Regulatory Authorities: jlibet may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law — for example, in connection with anti-money laundering investigations or court orders.

jlibet will never disclose your personal data to other players, to general advertisers, or to any party not described in this section without your explicit prior consent. If we ever intend to use your data for a new purpose not covered by this policy, we will notify you in advance and obtain your consent where required.

jlibet uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and help us understand how players use the site so we can continue to improve it. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain your password or financial information.

Types of Cookies Used by jlibet:

Managing Your Cookie Preferences: You can control which non-essential cookies are set on your device through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to selectively block third-party cookies while allowing first-party ones. Please note that disabling cookies beyond the strictly necessary category may affect certain features of the jlibet platform, such as saved preferences and session continuity.

jlibet does not use cookies or tracking pixels to serve targeted advertising through third-party ad networks. Any analytics data collected through cookies is used solely for internal platform improvement and is not shared with advertising partners.

jlibet treats the security of your personal data as a fundamental responsibility. We implement and maintain a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

Security Measures in Place:

• Transport Encryption: All data exchanged between your browser or app and jlibet's servers is encrypted using TLS 1.3 / 256-bit SSL. The padlock icon in your browser's address bar confirms that your connection is secure at all times.
• Data-at-Rest Encryption: Sensitive fields in our databases — including identity document references, financial account numbers, and KYC records — are encrypted at the storage level using AES-256 encryption.
• Access Controls: Access to player personal data is restricted on a strict need-to-know basis. Only authorised jlibet personnel with a legitimate operational reason may access personally identifiable information, and all such access is logged and audited.
• Penetration Testing: jlibet's platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a material risk to your rights, jlibet will notify affected players as promptly as practicable, providing a description of the nature of the breach, the categories of data affected, and the steps we are taking to address it.

Data Retention Periods: jlibet retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The following retention guidelines apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last interaction, unless the communication relates to an unresolved dispute.
• Analytics and usage data: Retained in anonymised, aggregated form for up to 24 months. Raw session logs are deleted within 90 days.
• Marketing consent records: Retained for the duration of your opt-in consent plus 3 years, to demonstrate compliance with consent requirements.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Physical documents (if any are ever submitted in hard copy) are shredded securely by certified disposal contractors.

As a player on the jlibet platform, you have a number of rights in relation to the personal data we hold about you. jlibet is committed to honouring these rights and to responding to all valid requests within 7 business days. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a brief description of your request.

jlibet is strictly an adult gambling platform. We do not knowingly collect, process, or retain personal data belonging to any individual under the age of 18. Our registration process includes a date-of-birth field, and accounts are subject to age verification checks as part of our KYC obligations.

If jlibet discovers that an account has been registered by a person under the age of 18 — whether through our own verification checks, a report from a third party, or a self-disclosure — the account will be suspended immediately. All personal data associated with the underage account will be deleted as soon as it is no longer required to complete our legal obligations (such as returning any deposited funds). Any winnings accumulated by an underage player will be voided and will not be paid out.

We encourage parents and guardians in Bangladesh to make use of internet parental control tools and to have open conversations with young people about the risks associated with online gambling. If you believe that a minor has registered an account on jlibet using false information, please contact us immediately at [email protected] so that we can take prompt action.

jlibet reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable law, or improvements to the platform. When material changes are made to this policy, we will notify registered players by email and by posting a prominent notice on the jlibet website for a period of at least 14 days before the changes take effect.

The date at the top of this page reflects when the policy was most recently updated. We encourage you to review this Privacy Policy periodically, particularly before making any new deposits or sharing additional personal information with us. Your continued use of the jlibet platform after a revised policy has been published constitutes your acceptance of the updated terms.

Previous Versions: If you wish to review a previous version of this Privacy Policy, you may request it from our support team. We maintain an archive of all versions that have been in force since jlibet's launch.

Questions and Complaints: If you have any question about this Privacy Policy, about how jlibet handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection team using the details below. All privacy-related correspondence is handled confidentially and given priority treatment.

• Email: [email protected] — use the subject line "Privacy Policy Enquiry" or "Privacy Rights Request" as appropriate.
• Response Time: jlibet acknowledges all privacy-related contacts within 48 hours and provides a substantive response within 7 business days.
• Language: Correspondence may be submitted in English. All formal responses from jlibet will be provided in English.

For concerns specifically about how jlibet processes data in connection with responsible gaming, age verification, or self-exclusion, please also review our Responsible Gaming page and our Terms & Conditions, both of which contain additional information relevant to data handling in those contexts.